JCpenny of phase out all checkout clerks by 2014 (such ignorance)

http://www.abcactionnews.com/dpp/money/business_news/jcpenney-to-get-rid-of-check-out-counters-and-clerks-use-self-check-out-machines-and-rfid-chips

“Shoppers will be able to use self check-out machines, similar to those found in grocery stores.

JCPenney is also planning to replace traditional bar codes on price tags with high-tech radio frequency identification, or “RFID” chips to make purchases faster.

Johnson told “Fortune” magazine he hopes to phase out check-out counters by 2014.”


The availability of self checkouts makes perfect sense, eliminating all check-out counters does not.  It is highly unlikely this system will optimize speed of sales and customer service.  It really sounds like JCPenny has an issue with managing their employees.

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