“Shoppers will be able to use self check-out machines, similar to those found in grocery stores.
JCPenney is also planning to replace traditional bar codes on price tags with high-tech radio frequency identification, or “RFID” chips to make purchases faster.
The availability of self checkouts makes perfect sense, eliminating all check-out counters does not. It is highly unlikely this system will optimize speed of sales and customer service. It really sounds like JCPenny has an issue with managing their employees.